Shipping
Is shipping free?
Yes. Every order ships free, with no minimum, in the US and worldwide.
Where do orders ship from?
Directly from our manufacturing partners' facilities overseas. We don't keep stock in a US warehouse.
Do you ship to my country?
The United States is our main market, and we ship to most countries worldwide. If your country shows at checkout, we ship there.
How long will my order take?
US orders usually arrive in 7 to 12 business days. International orders usually arrive in 11 to 19 business days. That includes 1 to 3 business days of processing. Full details are in our Shipping Policy.
How do I track my order?
We email your tracking number when your order ships. Enter it on our Track your order page. New numbers can take 24 to 48 hours to show a first scan. Tracking may show more than one carrier, since a local carrier makes the final delivery.
Will I pay duties or taxes?
Not in the US. Our prices include all import duties and fees, so there's nothing more to pay at checkout or on delivery. Outside the US, your country may charge import duties or taxes, which are paid by you.
Tracking says delivered, but I don't have it.
Check with neighbors, your building's mail area and the local carrier first. Still missing? Email us with your order number and we'll help track it down.
Orders
Can I change or cancel my order?
Yes, until it ships. Email us as soon as possible. Cancelled orders get a full refund. Once an order ships, it can't be changed or cancelled, but it can be returned.
I didn't get a confirmation email.
Check your spam folder. If it's not there, email us with the address you used at checkout.
Returns
What's your return policy?
You have 30 days from delivery. The item needs to be unused, with its original tags and packaging. There's no restocking fee. See our Return Policy.
How do I start a return?
Email your order number and the reason for the return to support@urban-parker.com. Once approved, ship it with tracking to our US returns address: 616 Shattuck Ave S, Renton, WA 98057, USA. Returns sent without approval, or sent to our Vancouver address, can't be accepted.
Who pays return shipping?
You do, unless the item arrived damaged, faulty or wrong. Then it's on us. International returns also ship to our US returns address, so the cost depends on your country and carrier.
Can I exchange an item?
The quickest way is to return it and place a new order for the one you want.
When do I get my refund?
Within 7 days of your return arriving and passing inspection, back to your original payment method. Your bank or PayPal may need a few more business days to show it. Shipping was free, so nothing is deducted for it.
My item arrived damaged, faulty or wrong.
Email a photo to support@urban-parker.com as soon as you notice. We'll send a replacement or refund you in full.
I'm in the EU or UK. Do I have extra rights?
Yes. You have the legal right to cancel or return your order within 14 days of delivery for any reason. Our 30-day window covers this, and the same condition rules apply.
Products
What are the bags made of?
Every bag in our current range is made from man-made leather (PU). Each product page lists the materials and dimensions.
How do I look after it?
Wipe with a damp cloth and a little mild soap. Don't use leather conditioner or solvents. Store away from direct heat.
Will it fit my things?
Check the dimensions on the product page. If you're not sure, email us with the bag and what you want to carry, and we'll tell you straight.
Where are your bags made?
We don't run our own factory. Our bags are made by manufacturing partners overseas and ship directly from their facilities.
Payments
How can I pay?
Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, PayPal, Shop Pay, and Apple Pay or Google Pay where your device supports them. We don't accept Buy Now Pay Later, installment plans or cryptocurrency. See our Payments Policy.
What currency will I be charged in?
US dollars, wherever you're ordering from. Banks or PayPal outside the US may add conversion or foreign transaction fees.
Why was my payment declined?
Usually wrong billing details, insufficient funds or your bank blocking an international charge. Check your details or call your bank. Still stuck? Email us.
About us
Who runs Urban Parker?
Urban Parker is operated by MOAR BRANDS CORP., a company registered in British Columbia, Canada. We're a Vancouver, BC company serving customers mainly in the United States.
Can I visit you?
No. We're online only. Our Vancouver address is our registered business address, and our Renton, WA address is for returns only. Neither is a store, and please don't send returns to Vancouver.
Who you're dealing with
Urban Parker is an online store operated by MOAR BRANDS CORP., a company registered in British Columbia, Canada (Registration No. 777566837BC0001). We're a Vancouver, BC company serving customers mainly in the United States.
Registered business address: 329 Howe St, Unit #998, Vancouver, BC V6C 3N2, Canada
US returns address: 616 Shattuck Ave S, Renton, WA 98057, USA (returns only)
Email: support@urban-parker.com
Phone: +1 833-706-1476
Contact form: urban-parker.com/pages/contact
Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time. Closed weekends and holidays.
Response time: Within 24 to 48 hours on business days.