Refund policy

If something doesn't work out, here's exactly how returns, refunds, and exchanges work at Urban Parker.

  • Return window: 30 days from the delivery date
  • Restocking fee: None
  • Refund timeline: Within 7 days of us receiving your return
  • Return shipping: Covered by the customer, unless the item arrived damaged or incorrect

Return Eligibility

You have 30 days from delivery to send an item back. To qualify, it needs to be unused, in its original condition, with all tags and packaging intact. We're not able to accept returns submitted after the 30-day window.

Starting a Return

  1. Contact us first. Email support@urban-parker.com with your order number and the reason for your return. Items shipped back without prior approval won't be accepted.
  2. Wait for approval. We'll send you clear instructions once your return is confirmed.
  3. Package it well. Protect the item during transit with sturdy packaging.
  4. Ship it back. Return shipping is covered by you, unless the return is due to our error.

Getting Your Refund

Once your return arrives and passes inspection, we'll issue your refund to your original payment method within 7 days. There's never a restocking fee. You'll get an email as soon as it's processed.

Exchanges

Need a different size or style instead? Email support@urban-parker.com and let us know what you'd like — we'll take it from there.

Canceling an Order

Changed your mind? Contact us as soon as possible at support@urban-parker.com. Once your order has shipped, we can no longer cancel it, but you can return it under the policy above.

Damaged or Wrong Items

If something arrives damaged or isn't what you ordered, let us know right away. Send a photo to support@urban-parker.com, and we'll send a replacement or issue a full refund. In these cases, return shipping is on us.

All returns are subject to our Terms of Service.

Email: support@urban-parker.com
Contact Form: Click Here

Response Time: Our team typically responds within 24–48 hours on business days.

Customer Service Hours: Monday to Friday, 9:00AM to 6:00PM (PST)

Saturday and Sunday: Closed