Refund policy

  • Return window: 30 days from delivery
  • Condition: Unused, with original tags and packaging
  • Restocking fee: None
  • Return shipping: Paid by you, unless the item arrived damaged, faulty or wrong
  • Returns go to: Renton, Washington, USA
  • Refund: Within 7 days of your return arriving and passing inspection

How to return an item

  1. Ask for approval. Email your order number and the reason for the return to support@urban-parker.com. Once approved, ship it to:
    616 Shattuck Ave S
    Renton, WA 98057
    USA
  2. Pack it well so it arrives in the condition it left.
  3. Ship it with tracking and keep your receipt until the refund arrives.

Returns sent without approval, or sent to our Vancouver address, can't be accepted.

What we can't accept

Items that are used, missing their tags or packaging, or returned more than 30 days after delivery.

Return shipping costs

You pay for return shipping. The exception is a damaged, faulty or wrong item, where we cover it in full. International returns also go to our US returns address, so the cost depends on your country and carrier. If a customs form is needed, mark it as a returned purchase.

Refunds

We'll email you once your return arrives and is inspected. Approved refunds go back to your original payment method within 7 days of your return arriving and passing inspection. Your bank or PayPal may need a few more business days to show it. Shipping was free, so nothing is deducted for it.

Damaged, faulty or wrong items

Check your order when it arrives. If something's wrong, email a photo to support@urban-parker.com as soon as you notice. We'll send a replacement or refund you in full.

Exchanges

The quickest way to swap is to return your item and place a new order for the one you want.

Customers in the EU and UK

You also have the legal right to cancel or return your order within 14 days of delivery for any reason. Our 30-day window covers this. The same condition rules apply.

Cancelling an order

Email us before your order ships for a full refund. Once it has shipped, it can't be cancelled, but it can be returned under this policy.

Returns are also subject to our Terms of Service.

Who you're dealing with

Urban Parker is an online store operated by MOAR BRANDS CORP., a company registered in British Columbia, Canada (Registration No. 777566837BC0001). We're a Vancouver, BC company serving customers mainly in the United States.

Registered business address: 329 Howe St, Unit #998, Vancouver, BC V6C 3N2, Canada
US returns address: 616 Shattuck Ave S, Renton, WA 98057, USA (returns only)

Email: support@urban-parker.com
Phone: +1 833-706-1476
Contact form: urban-parker.com/pages/contact

Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time. Closed weekends and holidays.
Response time: Within 24 to 48 hours on business days.