The short version: pay by card, PayPal or digital wallet, get charged in US dollars, and your full card number never reaches us.
How you can pay
- Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB and UnionPay
- PayPal
- Express checkout: Shop Pay
- Digital wallets: Apple Pay and Google Pay, where your device and browser support them
We don't accept Buy Now Pay Later, installment plans or cryptocurrency.
Currency
All orders are charged in US dollars (USD), wherever you're ordering from. If you're outside the United States, your bank or PayPal may add currency conversion or foreign transaction fees.
Security
Checkout runs over an encrypted (SSL) connection. Card and wallet payments are handled by Shopify Payments, a PCI DSS compliant processor. PayPal payments are handled by PayPal. We never see or store your full card number or your PayPal login. After an order, we can see your billing and shipping details, what you ordered, your payment method type and, for cards, the last 4 digits. We don't sell or rent your payment information. See our Privacy Policy for more.
Billing details
To place an order you'll need your full name, billing address, contact details and a valid payment method. Incorrect billing details can delay or stop an order.
Confirmation and authorization
You'll get a confirmation email as soon as your order goes through. Every order needs payment authorization. If authorization fails, we may cancel the order and we'll tell you by email.
If you've paid and an item turns out to be unavailable, we'll let you know and refund you in full to your original payment method.
Order reviews
Some orders are held for review to protect against fraud, and we may ask you to verify details before we ship. A review can delay an order, and in some cases it may be cancelled and refunded in full.
Charge questions
If a charge looks wrong, email support@urban-parker.com with your order number. We'll look into it and reply within 24 to 48 hours on business days.
Refunds
Approved refunds go back to your original payment method within 7 days of your return arriving and passing inspection. Your bank or PayPal may need a few more business days to show it. Full details are in our Return Policy.
Payment processors
Card and wallet payments are processed by Shopify Payments. PayPal payments are processed by PayPal. Each provider's terms apply to your payment and are shown at checkout.
We may update this policy from time to time. Changes are posted on this page.
Who you're dealing with
Urban Parker is an online store operated by MOAR BRANDS CORP., a company registered in British Columbia, Canada (Registration No. 777566837BC0001). We're a Vancouver, BC company serving customers mainly in the United States.
Registered business address: 329 Howe St, Unit #998, Vancouver, BC V6C 3N2, Canada
US returns address: 616 Shattuck Ave S, Renton, WA 98057, USA (returns only)
Email: support@urban-parker.com
Phone: +1 833-706-1476
Contact form: urban-parker.com/pages/contact
Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time. Closed weekends and holidays.
Response time: Within 24 to 48 hours on business days.