Shipping policy
Summary
| Order cutoff | 10:00 PM PST (Vancouver time) — orders placed after this begin processing the next business day |
| Processing time | 1–3 business days (Monday–Friday) |
| Tracking | Emailed to you within 1–3 business days after your order ships |
Shipping Rates & Timelines
Every order ships free — no minimum spend, no exceptions — whether you're in the US or anywhere else in the world.
| Destination | Cost | Handling Time | Transit Time | Estimated Delivery |
|---|---|---|---|---|
| United States | Free | 1–3 business days | 6–9 business days | 7–12 business days |
| International (Worldwide) | Free | 1–3 business days | 10–16 business days | 11–19 business days |
Estimates are shown in business days (Monday–Friday) and exclude public holidays. International transit times vary by destination.
How Orders Are Processed
Most orders leave our hands within 1–3 business days of payment confirmation. A few things can slow that down:
- Payment issues or failed transactions
- Incomplete or incorrect shipping details
- Seasonal order surges or holidays
If anything comes up with your order, we'll reach out by email before moving forward.
Who Delivers Your Order
We work with a mix of trusted shipping partners, which may include FedEx, UPS, and regional carriers depending on where you're located. The exact carrier depends on your destination and shipping method.
If Your Order Is Running Late
Occasionally things run behind schedule due to weather, holiday volume, or carrier delays. If your order hasn't arrived within its estimated window, give it up to 3 extra business days before reaching out — most delays resolve on their own. Still nothing? Email us at support@urban-parker.com and we'll dig in.
Missing or Damaged Packages
If tracking shows "delivered" but you don't see your package, check with neighbors and your local carrier first — packages are sometimes left in a nearby safe spot.
If your item arrives damaged, snap a few photos and send them to support@urban-parker.com. We'll file a claim with the carrier and sort it out quickly.
Canceling an Order
- Not yet processed: Email us right away at support@urban-parker.com for a full refund.
- Already processed, not yet shipped: A partial refund may be possible depending on where things stand.
- Already shipped: We can't cancel it at this point, but you're welcome to return it under our Return Policy.
We may update this policy occasionally to reflect changes to our operations. The most current version always lives on this page.
Email: support@urban-parker.com
Contact Form: Click Here
Response Time: Our team typically responds within 24–48 hours on business days.
Customer Service Hours: Monday to Friday, 9:00AM to 6:00PM (PST)
Saturday and Sunday: Closed